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Customer Success Executive

Customer Success Executive
Consumer Goods & Durables
Marketing & Digital
Full Time

A rapidly growing Digital subscription based business are looking to add a Customer Success Executive to their data and marketing department.

If you have a keen interest in how data can be used to predict trends and maximise growth opportunities within new and existing customers then please continue to read

  • Closely monitor trends, usage and adoption rates of customers in order to identify issues and taking action to resolve them
  • Identify and assess customers’ needs in order to achieve efficient workflows
  • Work across product, marketing, and development teams to ensure seamless communication across departments
  • Handle the processing of subscription orders and queries
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Attract potential customers by answering product & service questions
  • Produce a weekly report for senior stakeholders which analyses queries, monitor KPIs and trends and provide insights and areas of focus for improvement

In return you will receive:

  • 25 days holiday (increase by 1  day per year up to 30 days
  • Pension matching scheme up to 6%
  • Vitality Healthcare
  • Free gym membership
  • Cycle to work scheme
  • Subsidised canteen

If you are interested in finding out more, please get in touch rupert@3search.co.uk