CRM Manager

  • £50,000 - £60,000
  • Brighton and Hove
  • Permanent

This business was established in 2018 to fill a market void for collagen-based products that promote women's health and wellness.

They're looking for an accomplished marketer to join the dynamic team and play a pivotal role in propelling the growth of our rapidly expanding brand.

As the CRM Manager, you'll work closely with the Marketing Director to craft and implement a robust CRM strategy. In this multifaceted role, you'll engage with various teams, including Brand, Design, ECommerce, Partnerships, Nutrition, and Innovation, as well as external agencies and partners.


  • Partner with the Marketing Director to shape and refine the CRM strategy in alignment with the brand's goals.
  • Develop and execute compelling email and SMS marketing campaigns to educate customers, boost conversions, drive subscriptions, and foster brand loyalty.
  • Conduct A/B tests to optimize email content, subject lines, send times, and other variables for enhanced performance.
  • Establish and manage automated email flows, encompassing onboarding, re-engagement, and post-purchase sequences.
  • Monitor and analyse key performance metrics, providing actionable insights to enhance campaign effectiveness and customer engagement.
  • Nurture the relationship with Klaviyo, ensuring optimal utilization of all platform features.
  • Collaborate with diverse departments, such as marketing, sales, and product development, to align CRM efforts with overarching business objectives.


  • Proven experience in ecommerce CRM management, encompassing both email and SMS campaigns.
  • Proficiency in Klaviyo or equivalent email marketing platforms.
  • Strong analytical skills, enabling the interpretation of data for actionable insights.
  • Excellent written and verbal communication skills.
  • Proven ability to thrive in a fast-paced, entrepreneurial environment.
  • Results-oriented mindset with a focus on optimizing customer engagement and ROI.
  • Desirable experience with subscription models.

3Search’s customer care and unrivalled marketing expertise will supercharge your marketing career. We are dedicated to promoting equality of opportunity for all employees and job applicants.

Suzannah Teggart Consultant

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