Upload Your CV
Send us your CV and a member of the team will be in touch to discuss open opportunities with you.
Customer Engagement Project Lead
68440
Posted: 28/03/2024
- £70,000.00 to £80,000.00
- Greater London
- Contract
Customer Engagement Project Lead (12-month FTC, Immediate Start)
Location: London, UK
The Customer Engagement Project Lead plays a pivotal role in transforming my clients approach to customer communications and engagement.
Lead the strategic evolution of Community portal, ensuring a seamless roadmap for feature development, testing, and roll-out, focusing on generating actionable insights at every stage.
• Oversee the delivery of the portal project plan, ensuring all phases and initiatives are completed on time, within scope, and budget, reinforcing the strategic roadmap with practical, on the-ground project management.
• Evaluate the performance of the community portal features continuously, leveraging insights to drive perpetual enhancement and measurable ROIs.
• Spearhead the marketing aspect of our CRM and Marketing Platform transition, guaranteeing that all marketing integrations are flawlessly executed.
• Collaborate across teams to refine/optimize customer communications at every touchpoint of the journey, utilizing the CRM system to elevate customer satisfaction and loyalty.
• Develop a clear customer engagement programme to amplify B2C engagement, connecting businesses and individuals to cultivate a sense of community.
• Collaborate closely with the Events Team and the Community & Content Manager to develop an integrated customer communications and engagement plan on a quarterly basis, ensuring alignment across all touchpoints.
• Develop and implement a robust measurement framework for evaluating the impact and RoIs of customer engagement initiatives, driving continuous improvement.
• Guide and mentor an experienced Customer Marketing Manager, offering leadership, coaching, and developmental support.
Sarah Andrews
Associate
Featured Jobs
Your expert recuitment partner
Growing your marketing team? Send us your job description