Growth Lead (Retention)

Growth Lead (Retention)

Salary Range: £60,000 - £75,000

Location: London, Mayfair

Company Statement: Our client is one of the UK's fastest-growing pet food startups, dedicated to revolutionising the pet food industry with 100% premium meat products for cats. With a mission-driven, high-growth environment, they provide an innovative, creative workspace where employees can thrive. Rated 4.9 out of 5 on Trustpilot, our client is highly respected and known for making a genuine difference in the lives of cats and their owners.

Role Overview and Features: The Growth Lead (Retention) will drive performance in the first 3 months of the customer journey, reporting to the Head of Retention. This role involves creating a 5-star trial experience, educating customers on the benefits of fresh food, and driving loyalty through gamification and account usage. The Growth Lead will mix creativity and data to optimise the customer journey, working cross-functionally with Product, Tech, Analytics, Creative, and Customer Experience teams. They will run workshops and focus groups, manage customer retention strategies, and drive performance on key retention metrics.

Essential Skills and Benefits:

• Several years’ experience with proven success in growth projects
• Highly data-driven and comfortable interpreting data
• Proactive, creative, and curious mindset
• Strong verbal and written English skills
• Self-motivated, independent initiative, and problem-solving abilities

Benefits:

• Competitive salary
• Career-defining opportunity in scaling a brand
• No egos and a close-knit team
• 25 days holiday plus your birthday off and bank holidays
• 4-week Work From Anywhere policy
• 1-2 days Work From Home every week
• Discount for fresh meals
• Cat and dog-friendly office

Call to Action: Explore this unique opportunity to advance in the FMCG/Retail industry. Submit your CV now to be considered for a role that promises growth and innovation with our client.

DEI Statement: At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.