Retention Lead

Retention Lead
£60,000 - £70,000 + bonus
Wales | Hybrid (2 days in office)
  
We're working with a powerhouse in the ecommerce and consumer goods space, growing rapidly across international markets. With bold D2C ambitions and a high-volume online presence, this company is doubling down on customer experience. With major investment in CRM platforms and lifecycle strategies, they’re now hiring a Retention Lead to steer loyalty, maximise lifetime value, and refine their digital-first approach across multiple brands. This is an unmissable opportunity to shape retention in a company where data meets creativity.
The Retention Lead will lead multi-channel CRM and loyalty strategy across two well-known global brands, driving customer engagement, advocacy, and long-term revenue growth.
  
  
Role Highlights

• Develop and execute CRM retention plans across email, SMS, print, and loyalty channels
• Own customer segmentation strategy and lead international lifecycle campaigns
• Optimise customer journeys, from onboarding to winback, across multiple regions
• Collaborate cross-functionally with acquisition, web, and marketing teams
• Track KPIs weekly, using insights to iterate and improve strategy

  
  
You Will Need

• Proven senior-level CRM experience across ecommerce or subscription models
• Expertise in segmentation, lifecycle marketing, and loyalty schemes
• Hands-on experience with Klaviyo and platforms like Shopify, Trustpilot, or Attentive
• A data-driven mindset and confidence using analytics to drive results
• Experience managing CRM agencies and building out internal capability

  
  
Why You’ll Love It

• £60,000 – £70,000 base salary
• Hybrid working (2 days in office)
• High-ownership role in a fast-scaling global business
• Direct impact on international D2C growth strategy
• Collaborative, forward-thinking culture with room to grow