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Loyalty ops exec
68777
Posted: 15/04/2024
- £35,000.00 to £40,000.00
- Greater London
- Contract
Loyalty Operations Executive
12 month FTC
Large retail group
ASAP start date
Hybrid, 2-3 days p/w W.London
The Company:
This is a super exciting opportunity to work for a well-known British retailer, seeking a strategic and creative Loyalty Operations Executive to deliver on multiple loyalty marketing campaigns through targeted personalised communications. You will continually improve the Rewards customer experience, identifying opportunities to reduce friction and increase efficiency across all channels.
The ideal candidate will thrive on working omnichannel with a customer-first mindset, and the ability to define strategy and drive implementation. A proven track record of delivering commercial growth through Loyalty and CRM strategies is a must.
This is a fantastic opportunity to work at the very heart of the business and have a direct impact on consumer performance in a leading retailer.
The Loyalty Operations Executive will:
- Work closely with the Loyalty Operations Manager and with colleagues from Retail, Customer Service, CRM and IT as well as external agencies to identify enhancements to programme operations and business processes.
- Be responsible for the delivery of loyalty propositions and promotions across the digital and physical channels, working with the Loyalty Marketing team and IT to deliver solutions across the business
- Be a subject matter expert on all Rewards systems, support project delivery of new functionality and platform developments
- Line manage 1 direct report, and work closely with the retail teams to train them on the newest information on the loyalty programme
- Be a champion for the loyalty and rewards scheme, ensuring various stakeholders are bought in and understand the value in the programme
Requirements:
- 3+ years CRM experience and must have worked on a loyalty scheme
- Retail, e-commerce or consumer-focused background
- Advanced understanding of ESPs and CRM systems, SAP Marketing Cloud/Emarsys is preferred
- Be a self-starter and take on lots of autonomy
- Strong analytical and strategic skills
Equal Opportunities:
We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
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Taylor Nash
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