Susanne Kaufmann success story

Created in 2003, Susanne Kaufmann is a natural, effective and versatile skincare brand. Made from the finest ingredients and leading sustainable innovations, they’re uncompromisingly natural & results-driven. 

Our work with Susanne Kaufmann

Our ecommerce recruiters started working with the business in 2023 when they were looking to hire a Head of Ecommerce. Susanne Kaufmann is a small business on an exciting growth journey. As a result, they’re investing in growing their ecommerce team. 

The Head of Ecommerce job was a newly created role that would report into and support the Ecommerce Director as they grew and implemented the ecom strategy. This was a crucial hire that they wanted to move quickly on. 

Exclusive talent search

Specialist ecommerce recruiter, Adrian Ramani, partnered with Susanne Kaufmann’s Ecommerce Director, Jessica Wilks, on this role. Adrian has previously worked with Jessica in her own job searches. So, she knew that Adrian and 3Search would provide an excellent candidate experience.  

As a result of his excellent customer service, we were engaged exclusively to support on this role. This allowed us to move quickly through the recruitment process, identifying top talent for Jessica’s first hire. 


Finding the company’s first Head of Ecommerce 

Hiring a Head of Ecommerce can be a tricky search if you’re not deeply networked in the industry. At this level, the candidate must be able to support on both the development of the commercial strategy and its execution. It’s also important that they possess the right leadership qualities to manage a team beneath them. As a result, many hiring managers struggle to find talent at this seniority and choose to partner with an ecommerce recruitment agency. 

The recruitment process

Working directly with the Ecommerce Director at Susanne Kaufmann simplified the search process for Adrian. He quickly understood exactly what the client was looking for and the type of ecommerce team they were looking to build. Together they created a brief that best suited those needs and found an excellent Head of Ecommerce to join the business. 

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