Head of CRM

  • £90,000.00 to £110,000.00
  • Greater London
  • Permanent
  • Job Title: Head of CRM
  • Salary Range: £90,000 - £110,000
  • Location: London

Company Statement:

Our client, a pioneering force in the digital entertainment industry, is seeking a Head of CRM to lead their dynamic team. As the digital arm of a global entertainment giant, our client boasts a diverse portfolio of brands and sites, attracting millions of players worldwide. At the heart of our client's ethos is a commitment to innovation, diversity, and player satisfaction. Join our client's team and play a pivotal role in shaping the future of customer engagement in the digital entertainment landscape.

Role Overview and Features:

The Head of CRM will spearhead the development and execution of customer-centric strategies to drive growth and enhance customer loyalty. From harnessing the power of customer data to leading cross-functional collaboration, this role offers a unique opportunity to make a significant impact on customer relationships and overall business success.

Essential Skills:

  • Proven track record in CRM strategy and management within a fast-paced, commercial environment.
  • Strong data-driven mindset with the ability to derive actionable insights from customer data.
  • Technical proficiency in CRM software and tools, with experience in managing CRM systems and leveraging their capabilities.
  • Exceptional leadership and collaboration skills, with the ability to inspire and motivate teams towards achieving CRM goals.
  • Results-oriented mindset with a proven track record of delivering measurable results.


  • Competitive annual leave package and annual bonus.
  • Comprehensive pension plan and health insurance.
  • Company share scheme for long-term investment opportunities.
  • Volunteering days to support community initiatives.
  • Home office allowance for flexibility.
  • Wellness or gym allowance to support employee well-being.
Tom Frankham Principal Consultant

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